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Help with your Order

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  • What does “Made to Order” mean?
  • Is it possible to get a VAT invoice for my Ruggable order?
  • Does the price of a Ruggable product include shipping costs and VAT?
  • When will my order arrive?
  • How do I track my order?
  • I placed an order but haven’t received my order confirmation. What should I do?
  • How can I cancel my order?
  • My order said it was delivered, but I can't find it. What should I do?
  • What should I do if my package is lost or damaged in-transit?
  • Can I order a customised rug size?
  • What does “Limited Release” mean?
  • How do I log in to my customer account?
FAQs Help Centre home page Ruggable Logo
Frequently Asked Questions
FAQ
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