Frequently Asked Questions
Shipping
- Where do you ship to?
- Where do you ship from?
- How can I contact your delivery courier?
- Where does free shipping apply to?
- Which delivery company is used for shipping?
- Do you offer express shipping?
Setting Up Your Rug System
Product Care
About Our Products
About Your Order
Returns
- What is your return policy?
- How do I return an item?
- How will I be refunded?
- The item doesn't fit my space. What are my options?
- The colour doesn't match the website. What are my options?
- What happens if FedEx does not show up or I miss the pick-up?