Frequently Asked Questions

Black Friday

• Can I cancel or modify my order?
• When can I expect to receive my order?
• Can I combine any other discount codes with Black Friday?
• How can I apply the Black Friday discount to my order?

Shipping

• Where do you ship to?
• Where do you ship from?
• How can I contact your delivery courier?
• Where does free shipping apply to?
• Which delivery company is used for shipping?
• Do you offer express shipping?

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Setting Up Your Rug System

• How to Assemble: Smaller Rectangular Rugs
• How to Assemble: 275 x 365 cm Cushioned Systems
• How to Assemble: 185 x 275 cm Cushioned Systems
• How to Assemble: Bath Mat Systems
• How to Assemble: 275x365 Rugs
• How to Assemble: 245x305 Rugs

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Rug Care and Cleaning

• How to Spot Clean Your Flatwoven Rug Cover: A Detailed Stain Removal Guide
• How do I spot clean my Flatwoven Rug Cover?

About Our Products

• Do you have a trade programme?
• Optimizing your Device Settings for Colour Accuracy
• Are Ruggable rugs non-toxic to humans?
• Which Ruggable products are available to UK Customers?

About Your Order

Returns

• What is your return policy?
• How do I return a Ruggable product?
• What are your return charges?
• How will I be refunded?
• The item doesn't fit my space. What are my options?
• The colour doesn't match the website. What are my options?

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Contact US

• Contacting Customer Care
• I have not received an email response from Customer Care
• Press and Media Resources

Refer a Friend

• How does Refer a Friend work?
• How do I get my referral link?
• Does the Refer a Friend referral code expire?