About Your Order

Help with your Order

• What does “Made to Order” mean?
• Is it possible to get a VAT invoice for my Ruggable order?
• Does the price of a Ruggable product include shipping costs and VAT?
• When will my order arrive?
• How do I track my order?

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Discounts and Promotions

• Can I use multiple discount codes or Ruggable vouchers on a single order?
• Are there any exclusions to Ruggable store credits/vouchers, discounts or promo codes?

Payment Information

• What payment types do you accept?
• How Does Klarna Pay In 3 Work?

Product Reviews

• How do I write a review for my Ruggable rug?
• How do I view Ruggable reviews from other customers?

Warranty

• I believe I may have received a faulty item, what can I do? 
• Do you offer a warranty?
• What are the full terms and conditions of the warranty?