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About Your Order

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Help with your Order

  • What does “Made to Order” mean?
  • Is it possible to get a VAT invoice for my Ruggable order?
  • Does the price of a Ruggable product include shipping costs and VAT?
  • When will my order arrive?
  • How do I track my order?
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Discounts and Promotions

  • Can I use multiple discount codes or Ruggable vouchers on a single order?
  • Are there any exclusions to Ruggable store credits/vouchers, discounts or promo codes?

Payment Information

  • What payment types do you accept?
  • How Does Klarna Pay In 3 Work?

Product Reviews

  • How do I write a review for my Ruggable rug?
  • How do I view Ruggable reviews from other customers?

Warranty

  • I believe I may have received a faulty item, what can I do? 
  • Do you offer a warranty?
  • What are the full terms and conditions of the warranty?
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