All cancellations must be requested within 48 hours of placing your order.
If you want to cancel your order, please email our Customer Care team at support@ruggable.co.uk. Please note that our team is available Monday - Friday, 9 AM - 5 PM, if you make a cancellation request outside of working hours, we will be sure to assist you as soon as possible.
In the event that you have requested a cancellation within our 48-hour window and your item was still delivered, we kindly ask that you continue to work with our Customer Care team to arrange a return accordingly rather than rejecting the package.