Aja
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Recent activity by Aja-
What is the delivery timeline if I ordered multiple items?
Multiple-item orders usually ship separately; however, you should still expect your items to ship within 1-2 weeks.
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What happens if FedEx does not show up or I miss the pick-up?
If you miss your pick-up, or FedEx doesn’t collect on the scheduled day, you can rebook via the original booking link in the email you received from FedEx.
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I have not heard from the carrier yet about the parcel.
Feel free to contact us at support@ruggable.co.uk and we would be happy to look into the shipment for you!
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Do I need a printer for the return labels?
Yes, you will need a return label for pick-ups and drop-off. This will be emailed to you from our Customer Care team and from FedEx.
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I believe the courier lost my package, what should I do?
Please check with your family, neighbours, or building manager's office in case they have received your parcel on your behalf; and also check the delivery status email communications from our couri...
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How can I change my delivery address after I place an order?
We kindly ask that you email support@ruggable.co.uk with your order number and the updated shipping address. Please note that if your order has already been shipped, there may be a slight delay wit...
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Can you process a refund to a different card?
At this time we are only able to process a refund to the original form of payment on the order.
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When will I see the refund for my return?
Refunds typically take 7-10 days from the date of pick-up to be processed. If you do not receive your refund within that time frame, please contact our Customer Care team at support@ruggable.co.uk.
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Do you deliver to Ireland (ROI + NI)?
We do ship to Northern Ireland but unfortunately we do not ship to the Republic of Ireland at this time. If you have not already, we encourage you to subscribe to our newsletter to be the first to ...
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Can I return final sale items or samples?
All sample sale item(s) and sample swatches are considered final sale and not eligible for return. For items purchased from third-party retailers: Only item(s) purchased directly from Ruggable.co.u...