Emily
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Recent activity by Emily-
Where does free shipping apply to?
Free shipping applies to standard ground shipping and handling within the United Kingdom. We do not ship to P.O. Boxes.
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Is my Ruggable rug machine-washable?
Yes, all of our Rug, Doormat and Bath Mat Covers are machine-washable. Check out our Washing Machine Size Guide for more details. Remember: Only the Rug Cover is washable. The Rug Pad should be spo...
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My order said it was delivered, but I can't find it. What should I do?
First, double-check it's not anywhere in your surrounding area, and ask your household members, neighbours or apartment manager/security guard in case they've received your package on your behalf, ...
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What's the best way to store my Rug Pad?
We recommend rolling it up (rubber side facing inwards, rolled along the shortest edge) and keeping it in a cool, dry place.
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How big is the Doormat?
The Doormat System measures 90cm x 60 cm x 1.5cm. It's designed to fit most entryways and underneath door clearances. The Doormat System weighs 10.6 pounds.
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Which delivery company is used for shipping?
We use FedEx and Evri to ship our packages. You will receive information about the courier delivering your parcel and tracking information once the order is dispatched. Please note: We do not rec...
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How to Assemble Your Ruggable Doormat
1. Roll up the Doormat Cover with the design side facing in.2. Position the Rubber Mat on a level surface, nonslip textured tread side down3. Align the corners of the Doormat Cover with the corners...
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How should I store my Doormat?
To store your Doormat Cover, roll it up with the design side facing out or lay it flat. Do not fold the Doormat Cover to avoid creases. Store the mat in a cool and dry place.
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What should I do if my package is lost or damaged in-transit?
While we work hard to make sure your order arrives safely to you, we recognize that sometimes things happen. We understand how frustrating it may be, which is why we offer shipping protection on al...
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Do you offer express shipping?
Yes! We offer Next Day shipping via FedEx. (Please note: our rugs are made to order and this does not include the production time.) At this time, orders with Flatwoven and Tufted Rugs only qualify....