Ruggable warrants (to the original purchaser) that our area rugs will be free from any material or manufacturing fault or defect which would prevent our area rugs from giving satisfactory service for a period of one year from the date of delivery. Please note that the warranty set out in these terms does not limit or otherwise affect any rights you may have in relation to faulty or defective rugs under law. If you have any questions about your rights in relation to faulty or defective rugs outside of the one-year warranty period please contact us at firstname.lastname@example.org and our team would be happy to assist you.
If the rug does not conform to the warranties contained herein under normal conditions of use during either the warranty period or such applicable period as provided pursuant to UK consumer laws, Ruggable will repair, refund, or replace the non-conforming rug, without additional charge to the customer.
To file a warranty claim for a rug, simply contact us at email@example.com. The original receipt is required for proof of purchase. This warranty is non-transferable and can only be extended to rugs sold on Ruggable.co.uk.
This warranty shall not apply to defects first notified to Ruggable in writing more than one year after delivery to the original purchaser. If Ruggable replaces your rug under this limited warranty, the remaining portion of the warranty period will be based on your original purchase date. As mentioned above, this does not limit or affect any statutory rights you may have to return faulty or defective rugs outside of this period.
Nothing in these terms limits or excludes Ruggable's liability for death or personal injury caused by negligence or for fraudulent misrepresentation. Subject to this, the liability and exclusive remedy of the Customer under this warranty is limited to the actual cost of repair or replacement of the rug. Ruggable’s total liability shall not exceed the invoice amount to the original purchaser. If replacement is warranted, Ruggable shall provide a rug of equal value should the identical rug not be available. Ruggable is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
This limited warranty does not include the area rug’s serging or fringe and specifically excludes any damage to the area rug caused by normal or extraordinary wear and tear, commercial use, improper maintenance, or any damage caused by factors not inherent in the area rug at the time of purchase. Material and manufacturing defects will be determined by an Authorized Ruggable Inspector.
This is a limited warranty and contains specific exclusions and limitations.
Warranty Limitations and Exclusions
The warranties extended on Ruggable rugs are intended for the protection of the initial purchaser and are not transferable to any other party.
This warranty is only applicable to indoor rugs that are placed indoors, outdoor rugs that are placed outdoors, and rugs placed in environments maintained at normal temperature and humidity (e.g., excess heat has not been applied to the rug). This warranty will not cover any condition resulting from problems caused by wetting or the persistence of moisture. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, improper or inadequate maintenance.
Abnormal Wear and Accidents: This warranty does not cover damage resulting from abuse or accidents, such as staining, soiling, burning, flooding, cutting, or spilling; damage caused by pets; or damage caused by improper cleaning methods and materials. It does not cover products placed in use on stairs, ramps, or any area regularly subjected to wheeled or rolling apparatuses. Occasional sprouting pulls, or loss of single tufts of fiber or threads is normal and should be trimmed with sharp shears.
Changes in Area Rug Color: This warranty does not cover changes in area rug color resulting from external causes, such as fading due to spills of household chemicals and other non-food and non-beverage substances.
Differences of Color Variations: We do not cover minor and normal differences between color and texture from specification samples or website images.
Improper Padding: Warranty will be void if improper padding is used (i.e., a Rug Cover is used without a Rug Pad or a Rug Pad that was not made by Ruggable is used).
Shading or Pile Pressure We are not responsible for shading or pile pressure which may affect pile fabrics due to varying weight and traffic on or over your area rug’s surface during use. We are not responsible for damage caused by failure to use protective chair pads under chairs with roller coasters.
Roll marks are caused by rolling the rug for shipment but will normally disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks.
Use Of Topical Treatments: Warranty will be void if topical treatments are used. Topical treatments include, but are not limited to, any aftermarket soil, stain, or insect repellents.
Shedding is normal in new rugs and will not be considered a defect unless it fails to abate with routine vacuuming.
Geographic Locale this warranty is only applicable in the United Kingdom.
Our rugs are stain-resistant and durable, but no rug is impervious to everything. Routine care and cleaning are vital to maintaining the long-term durability and appearance of your rug. See this link for care instructions.