If you live in the UK and would like to return your order, please email our Customer Care Team at firstname.lastname@example.org with your preferred return method, order number, the reason for your return, and a preferred mobile contact number and we will initiate your return and explain next steps and additional details.
Some common reasons for returns are the following:
- Thickness of the Rug Pad or Rug Cover
- Different Product - Size, or Rug Pad Type
All returns will be processed through our preferred carrier. Our Customer Care team will make all arrangements for this service. This service will include collection of the parcel from your UK address and the cost of the service (£27 per item) which can be netted from your refund. This fee goes to the carrier.
At this time, we do not offer exchanges for customers living outside the U.S.