Aja
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Contacting Customer Care
For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located througho...
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How to Assemble: 185 x 275 cm Cushioned Systems
What’s in the box? Rug Cover: You received a folded Rug Cover with your rug design on the top and a grey fabric backing. Rug Pad: You received a rug pad made up of interlocking pieces, with Cling...
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Do you offer Rug Cover and Pad samples?
Yes, we do offer samples of our rugs and rug pads! All Rug Cover samples come in 25.4cm x 25.4cm and include one complimentary 25.4cm x 25.4cm Standard Rug Pad. A set of 3 samples costs £30 and £10...
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Can I cancel or modify my order?
Our rugs are made to order and are processed shortly after an order is placed. Unfortunately, we do not offer order modifications after an order has been placed. We do allow order cancellations, bu...
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When can I expect to receive my order?
Our Ruggable products are made to order, which means our team creates your product after the order is placed. At this time, please expect your order to ship within 1 to 2 weeks.Please note: All of ...
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Can I combine any other discount codes with Black Friday?
No. At this time, we can only accept one promo code per order, so you cannot stack a discount with any other promotion or sale.
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How can I apply the Black Friday discount to my order?
The entire site will be 25% off!At checkout, you will need to apply the promo code: BF24 to your order to receive the discount.
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How thick is the Tufted Rug Cover?
The Tufted Rug Cover is .7cm thick. When used with a Standard Rug Pad, the overall system is 1cm thick. When used with a Cushioned Rug Pad, the overall system is 1.7 cm thick.
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How to Assemble: 275 x 365 cm Cushioned Systems
What’s in the box? Rug Cover: You received a folded Rug Cover with your rug design on the top and a grey fabric backing. Rug Pad: You received a rug pad made up of interlocking pieces, with Cling...
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How long does express shipping take?
2-4 days after your rug has been created. When you choose express shipping, we prioritise your order to the top of our production queue. After your rug has been made, we then ship it within 1-2 bus...