Any items purchased from ruggable.co.uk can be returned for a full refund within 30 days of the delivery date.
In order to be eligible for a return, your original item MUST be in new condition and returned without:
- Pet dandruff or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage or stains
- All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned items must be shipped back in the original packaging, or similar packaging that will prevent item(s) from damage whilst in transport.
You will be responsible for the cost and risk of returning the item to us, except in the case of faulty items.