Any items purchased from ruggable.co.uk can be returned for a full refund (minus a £27 processing fee* per item) within 30 days of the delivery date.
In order to be eligible for a return, your original item MUST be in new condition and returned without:
- Pet dandruff or fur
- Dirt or grass stains
- Signs of wear, washing or improper care
- Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging, or similar packaging that will prevent item(s) from damage whilst in transport.